Why Newspapers Are In Trouble, Part MXVIII

For the fifth time in the last 21 days, our Edmonton Journal was not properly delivered today. The previous four times, we didn't get a paper at all. Today, we're "only" missing one-third of the sections. (Even the Edmonton Sun's spotty delivery record didn't match this level of mediocrity.)

I know as well as anyone that the newspaper business is in trouble. The industry should not accelerate its demise through poor service to the dwindling number of customers willing to pay for a dead-tree version of the product.


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