Taken to the cleaners
This isn't quite Consumerist worthy, but still ...
(Yes, the stain is still there. But I found that out later after writing the rest of this.)
I asked the clerk why I had been charged $5 for having my pant legs re-hemmed when I had made no mention of it when I took the suit in. (Not to mention, I was unaware that my pants needed re-hemming.)
She said very matter of factly that the suit must have been tagged for re-hemming because they don't do that unless there's a tag on it.
But they wouldn't have done it unless there was a tag on the suit, she said again, adding that I must have asked for it to be done.
She repeated again that I must have asked for this or else it would not have been done.
But I asked that the manager contact me to discuss this further, because I was unhappy about it. (And what I was unhappy about more than anything was the fact she didn't immediately apologize and remove the $5 from my bill. Instead, she implied I was trying to scam them out of $5.)
So today, while I was at work, my wife went down to talk to the manager. The manager said she had phoned the employee who originally served me when I brought in my suit, and she remembered me asking if they re-hem pants.
The manager asked how would my wife know that, as she was not there when I dropped off my pants!
Oh, well, the manager said, sometimes those things fall between the cracks.
In the end, we got our $5 back. But we're never using that dry cleaner again.
The proper response would have been an immediate apology from the clerk who processed my pick-up about the mix-up and my $5 removed from the bill.
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